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Section 1 of 8

Getting Started

⏱ 3 min read

Welcome to messAIging — the AI-powered knowledge base and smart messaging platform for any business. Here's everything you need to go from zero to a fully working setup.

What is messAIging?

messAIging gives your business five tools in one subscription:

📖
Digital Guidebook
A public, mobile-optimized page at your own URL — the brain behind everything else. Guests access it instantly, no app or login required.
🤖
Live AI Chatbot
An AI assistant embedded on your public guidebook that answers visitor questions 24/7 using your own content.
🪟
Virtual Assistant Kiosk
A full-screen, voice-capable AI kiosk for lobby tablets and display screens — tap to wake, speak a question, hear the answer.
🧠
AI Reply Generator
Paste any guest or customer inquiry, pick a tone, and get a polished, policy-grounded reply in seconds.
🖥️
Guest Welcome Display
A PIN-protected lobby display that greets arriving guests by name, shows live weather, WiFi QR, and nearby places on any large monitor or TV.

Creating your account

1
Go to messaiging.com/signup and enter your name, email, and a username. Alternatively, click Continue with Google to sign up instantly.
2
After signing up, you'll be prompted to create your first location — give it a name and choose a workspace URL (e.g. messaiging.com/your-business).
3
Your 14-day free trial starts immediately. No credit card required. You get full access to every feature.
4
You'll arrive at your Dashboard — your home base for managing all locations, team members, and account settings.

Signing in

All users — owners and team members — sign in at messaiging.com/login using their email address. Owners can also sign in with their username.

💡Forgot your password? Click Forgot password? on the login page. Password reset is available for account owners. Team members should contact their account owner to have their password reset from Team settings.

Your trial period

Your 14-day trial gives full access to everything — multi-location, team members, AI replies, the chatbot, audit log, and all admin features. At day 7 a reminder banner appears on your dashboard. When the trial ends your workspaces go read-only until you subscribe — your data is never deleted.

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Your Dashboard

⏱ 3 min read

Your dashboard is the home base for your account. It shows all your locations at a glance, your subscription status, and quick links to account-level features.

My Locations

Each location appears as a card showing its name, status (Active or Paused), and quick-access buttons. From any card you can:

🧠
Workspace
Open the AI reply generator for this location.
⚙️
Admin
Configure the guidebook, chatbot, tones, signatures, and all settings for this location.
📖
Guidebook ↗
Open the public-facing guidebook as your visitors see it.
⏸
Pause / Resume
Temporarily disable a location. Visitors see a Paused page; your data is preserved.
⚠️Deleting a location is permanent — all guidebook content, uploaded files, and settings for that location are removed and cannot be recovered. Pause instead if you just need to take it offline temporarily.

Adding a new location

1
From your dashboard, click + Add Location.
2
Enter a business name and choose a unique workspace URL slug (e.g. sunset-villa).
3
Click Create Location. The new card appears on your dashboard immediately.
💡The number of active locations you can have depends on your plan tier. If you've reached your limit, you'll see an Upgrade prompt. Paused locations still count against your limit.

Subscription status banner

The subscription panel at the top of your dashboard shows your current plan tier, how many locations you're using vs. your limit, and your next renewal date. Upgrade banners appear automatically when your trial is running low or your subscription has lapsed.

Quick Links

Below your location cards, owners have quick access to Team Members, Audit Log, Account Settings, and Support. Team members see only the Support link — all other account management is owner-only.

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Workspace & AI Tools

⏱ 4 min read

Generating AI replies

The Workspace is where you generate polished replies to guest or customer inquiries. Open it by clicking Workspace on any location card.

1
Paste the inquiry into the message field. You can type, paste, or use the voice input button.
2
Optionally attach a screenshot — the AI reads the image to provide more accurate context-aware replies.
3
Choose a tone (Friendly, Professional, Formal, Strict) and a signature.
4
Click Generate Reply. The AI drafts a response using your business rules, policies, and info sections as its knowledge base.
5
Review, copy, and send. All generations are logged in your Audit Log.

Templates

Save frequently used replies as templates in your Admin Panel under Templates. Load them in the workspace with one click, then personalise before sending.

Tones & signatures

Tones and signatures are managed in Admin → AI Chatbot settings. You can add multiple signatures — useful when different team members send replies — and custom tones that reflect your brand voice.

AI Chatbot on your guidebook

Every location has a live AI chatbot embedded on its public guidebook page. Visitors can ask questions in real time and get answers pulled directly from your info sections, policies, and business rules.

🎭
Name & Gender
Set the chatbot's display name and avatar gender in Admin → AI Chatbot.
💬
Greeting Message
Customize the first message visitors see when they open the chat.
📏
Response Length
Choose concise or detailed responses depending on your audience.
🔇
Enable / Disable
Toggle the chatbot on or off per location in Admin → AI Chatbot.
💡The chatbot's accuracy depends on the quality of your Info Sections. The more detail you add to your policies and guidebook content, the better the AI performs.

QR code & sharing

Every guidebook has a QR code you can download and print. Find it in your Workspace under the share panel, or scan your guidebook URL directly. The QR code links directly to your public guidebook — no login required for visitors.

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Admin Panel

⏱ 4 min read

The Admin Panel is where you configure everything about a specific location — its brand, contact details, WiFi, info sections, and AI chatbot. Access it by clicking Admin on any location card.

Brand & Identity

Set your Business Name, Page Subheader (short tagline shown above the name on your guidebook), and Tagline / Subtitle (italic line below the name). Upload a logo (square image, 400×400px or larger recommended — resized automatically). Choose a Guidebook Theme to match your brand aesthetic.

Contact Information

Enter your address split into separate fields: Street Address, City, State, and ZIP / Postal Code. Add a Phone Number and Contact Email. These appear as tappable links on your guidebook — tapping opens Maps, the dialer, or the email app.

📍The Guidebook Footer Listing section below the contact fields controls how this location appears on your other locations' guidebooks when cross-promotion is enabled. Set Footer City and Footer State and toggle Show in Cross-Location Footer on.

WiFi & Connectivity

Enter your WiFi network name (SSID) and password. When both are set, a WiFi & Password button appears on your guidebook. Tapping it reveals the credentials and a QR code visitors can scan to connect automatically.

Info Sections

Info Sections are the heart of your guidebook — each one becomes a card that visitors can expand. They also feed the AI chatbot and reply generator as its knowledge base.

1
Click + Add Section to create a new card. Give it a title, icon, and content.
2
Use the Visible toggle to show or hide a section on the public guidebook without deleting it.
3
Drag sections to reorder them — the order you set here is the order visitors see on the guidebook.
4
Click Save Changes at the bottom of the page to apply all edits.
⚠️All admin changes require clicking Save Changes. Navigating away without saving will lose your edits.

AI Chatbot & Virtual Assistant settings

Under the AI Chatbot section in Admin you can enable or disable the chatbot, set its name, gender, greeting, response style, and custom instruction overrides. You can also enable Kiosk Mode to activate the Virtual Assistant at /your-slug/kiosk — configure the VA opening statement, voice accent, and speaking speed here too. Changes take effect immediately after saving. See the Virtual Assistant section for full setup details.

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Guest Welcome Display

⏱ 5 min read

The Guest Welcome Display is a full-screen, PIN-protected lobby display designed to run on any large monitor, TV, or tablet. It greets arriving guests by name, shows live weather, WiFi and Info Guide QR codes, your featured info sections, and nearby places — all in a rotating slideshow.

🖥️Enabling the Welcome Display requires a super admin to turn it on for your location first. Once enabled, all configuration is done from your location's Admin Panel under the Welcome Display accordion.

Setting up the display

Open Admin → Welcome Display to configure the following:

PIN & access

Set a PIN code (4–10 digits) that staff must enter before the display loads. This prevents guests from accessing the admin URL directly. The PIN is entered on a keypad screen — keyboard input is also supported. Leave blank to disable PIN protection.

Visitor labels

Customize the three labels shown on the main welcome slide:

👤
Visitor Label
Shown as "Welcome, [Label]" — e.g. Guest, Family, Resident. Defaults to "Visitor".
📅
Arrival Label
Label above the check-in date. Defaults to "Arrival". Common alternatives: "Check-In", "Move-In".
🔑
Departure Label
Label above the check-out date. Defaults to "Departure". Common alternatives: "Check-Out", "Move-Out".

Background image

Upload a landscape photo (JPG, PNG, or WebP — max 15 MB, 1920×1080 or wider recommended). The image is auto-compressed to 1920px wide. A dark overlay is applied automatically for text readability. Leave blank for the default dark gradient.

💡Landscape orientation works best. Portrait images will be cropped. The file selector will reject unsupported formats or files over 15 MB before uploading.

Slideshow settings

1
Carousel / Slideshow toggle — when ON, info sections rotate automatically. When OFF, all enabled sections are shown as static panels on a single screen.
2
Main Slide Duration — how many seconds the welcome slide (with weather, WiFi, and Info Guide QR) stays on screen. Default: 15 seconds.
3
Info & Nearby Slides Duration — how many seconds each info section slide and the Nearby Places slide stays on screen. Default: 10 seconds.

Light mode

Toggle Light Mode Display to switch from the default dark navy theme to a bright white/frosted-glass theme. Light mode is recommended for well-lit lobbies or bright rooms. All content boxes get a semi-transparent frosted backdrop for readability regardless of the background image.

Nearby Places (Overpass API)

When enabled, the display fetches nearby restaurants, attractions, and other places automatically from OpenStreetMap — no API key required. Results are based on your location's stored address coordinates.

📍Nearby Places requires your location to have valid geocoded coordinates. If the wrong places appear, go to Admin → Contact Information, check Force re-geocode on save, and click Save Changes. The stored coordinates will update and nearby results will reflect your actual address on the next page refresh.
1
Show Nearby Places toggle — enables or disables the Nearby Places slide entirely.
2
Categories to Show — choose which place types appear: Restaurants, Cafes, Bars & Pubs, Attractions, Parking, Pharmacies, Supermarkets.
3
Search Radius — how far from your address to search (0.1–25 miles). Default: 15 miles. Reduce for dense urban areas; increase for rural properties.

Visitor schedule

Add upcoming guests so the display greets them by name with their arrival and departure times. When no visitor is scheduled for the current date and time, the display shows a generic branded welcome instead.

1
Scroll to Visitor Schedule in Admin → Welcome Display and click + Add Visitor.
2
Enter the Visitor Name (e.g. "Smith Family" or "Ben & Maria"), Check-In date and time, and Check-Out date and time.
3
Optionally add a Note — this is a private host-side annotation (e.g. "80th birthday", "VIP guest") that never appears on the welcome display itself.
4
Click Save. The visitor appears in the schedule table. Use Edit or the red × to update or remove entries.
💡The display checks the current date and time against all scheduled visitors. The guest whose check-in/check-out window contains the current moment is shown. If two entries overlap, you'll see a warning in the admin when saving.

What shows on each slide

🌤️
Main Slide
Guest name + arrival/departure, live weather with 5-day forecast, WiFi QR code, and Info Guide QR code. Current temperature and conditions appear next to the clock in the header on every slide.
📋
Info Section Slides
One slide per info section you've marked as "featured" for the Welcome Display. Shows the section's icon, title, tagline, and a preview of the body content.
📍
Nearby Places Slide
Up to 8 nearby places in a 3-column grid with distances in miles. Shown only when Nearby Places is enabled and valid coordinates are stored.

Accessing the display

Navigate to messaiging.com/[your-slug]/welcome in any browser on the display device. Enter your PIN when prompted. The display auto-refreshes every 5 minutes to pick up schedule changes, weather updates, and any admin edits — no manual reload needed.

⌨️On large monitor setups without a touchscreen, use the left and right arrow keys to navigate slides manually.

Troubleshooting

?
Nearby places show the wrong city. Your address hasn't been geocoded correctly. Go to Admin → Contact Information → check "Force re-geocode on save" → Save Changes.
?
Guest name not showing. Confirm the visitor's check-in and check-out times bracket the current time. The display uses the server time, not the device's local clock.
?
No info section slides appear. In Admin → Info Sections, ensure the sections you want on the display have the "Feature on Welcome Display" toggle enabled, are set to Visible, and that Carousel mode is on.
?
Weather not loading. Weather requires valid coordinates. Re-geocode your address as above. Weather data comes from Open-Meteo — no API key required.
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Virtual Assistant (Kiosk Mode)

⏱ 4 min read

The Virtual Assistant turns any lobby tablet or display screen into a hands-free AI assistant. Guests tap the screen to wake it, speak their question, and hear a spoken answer — all powered by the same guidebook content that drives your AI chatbot.

📱The Virtual Assistant is accessed at yourdomain.com/your-slug/kiosk. It only loads when both the AI Chatbot and Kiosk Mode toggles are enabled in Admin.

Enabling kiosk mode

1
Open Admin → AI Chatbot for the location you want to add the VA to.
2
Enable the AI Chatbot toggle if it isn't already on — the VA requires the chatbot to be active.
3
Enable the Virtual Assistant (Kiosk Mode) toggle. A hint will show the exact kiosk URL for this location.
4
Click Save Changes. Open the kiosk URL on any browser-connected display or tablet to start using it.

Configuration options

All VA settings live in the same Admin → AI Chatbot section:

💬
VA Opening Statement
The sentence the VA speaks aloud when a guest taps the screen. Defaults to the chatbot greeting if left blank. Example: “Welcome! What can I assist you with today?”
🗣️
Voice Accent
Choose the regional accent for the VA voice: US English, British, Australian, Canadian, or Indian English.
⏱️
Speaking Speed
Normal, Faster (+25%), or Slow (−15%). Slow is useful in noisy environments or for accessibility.
🧑
Avatar Gender
Set in the Name & Gender fields. Controls both the animated avatar face and the neural voice (female, male, or neutral).

How the interaction works

1
Idle state — the animated avatar breathes gently with a tap prompt on screen. The microphone is fully off and no API calls are made until someone interacts.
2
Tap anywhere — the VA speaks its opening statement and the microphone activates automatically. A pulsing amber halo on the avatar shows the mic is listening.
3
Guest speaks — speech is transcribed and sent to the AI, which answers using your guidebook content. The response is spoken aloud by the VA.
4
After the reply — a 5-second countdown appears. The guest can tap to ask another question or let it return to idle automatically.
⏹️A Stop speaking button appears while the VA is talking, so guests can skip a long response at any time. Tapping it immediately ends playback and starts the countdown.

Video & link cards

If your guidebook info sections include URLs, the VA can display them as interactive cards after speaking the response:

🎬
YouTube links
Automatically embedded as a tappable inline video player — muted by default, tap to play. Ideal for welcome tours, tutorials, or demo videos.
📷
Other links
Displayed as a scannable QR code with a “Scan to view on your phone” label — so guests can continue browsing on their own device.
💡To use this feature, add the plain URL directly in your info section text — for example: “Watch our welcome video here: https://youtu.be/abc123”. The VA strips the URL from speech and shows it as a card.

Unanswered questions

When the VA can't find an answer in your guidebook, it tells the guest and shows a “Don't see your answer? Send this question to the host to respond later.” option. Tapping it emails the guest's question directly to the business contact email on file, along with the VA's response for context. A note in the email also suggests adding the topic to your guidebook to improve future responses.

⚠️For unanswered question emails to work, a Contact Email must be set in Admin → Contact Information for that location.

Browser & device requirements

🔊
Microphone access
The browser must be granted microphone permission. On first use the browser will prompt — tap Allow. The kiosk uses the Web Speech API which requires HTTPS.
💻
Supported browsers
Chrome and Edge work best. Safari on iOS supports speech recognition from iOS 15+. Firefox does not currently support the Web Speech API.
📶
Internet connection
A stable internet connection is required — the VA calls the AI and TTS services in real time. WiFi is recommended over mobile data for lobby displays.
🔊
Audio output
Make sure the display's volume is turned up. On tablets, check that silent/mute mode is off. The VA speaks through the device's default audio output.

Tips for best results

  • Keep the kiosk screen at eye level and within arm's reach of arriving guests.
  • Set the VA Opening Statement to something specific to your space — it sets the right tone and tells guests exactly what they can ask.
  • The more detailed your info sections, the better the VA's answers. Treat it like briefing a staff member.
  • Use Slow speaking speed in noisy environments like lobbies with background music.
  • Add a YouTube welcome video link in your guidebook so the VA can show it to guests automatically.
  • The VA's QR code (bottom-left corner) always links to your public guidebook — guests can scan it to browse content on their phone.
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Team & Account

⏱ 3 min read

Adding team members

From your dashboard, go to Team Members and click Add Team Member. Enter their name, email address, a temporary password, and assign a role.

📧A welcome email is automatically sent to the new team member with their login credentials and a direct link to sign in. Remind them to change their password after first login.

Owner vs team member permissions

Team members log in at messaiging.com/login using their email and password — separate credentials from the account owner. Here's what each role can do:

FeatureOwnerTeam Member
Open Workspace✓ Yes✓ Yes
Open Admin Panel✓ Yes✓ Yes
View public Guidebook✓ Yes✓ Yes
Add new locations✓ Yes✗ No
Pause / Resume locations✓ Yes✗ No
Delete locations✓ Yes✗ No
Manage team members✓ Yes✗ No
View audit log✓ Yes✗ No
Account settings✓ Yes✗ No
Submit support tickets✓ Yes✗ No

Audit Log

The Audit Log records every action taken by you and your team members across all locations — logins, admin saves, reply generations, location changes, and more. It's a rolling 30-day history available only to account owners.

Access it from Dashboard → Audit Log. You can filter by team member, location, date range, or action type.

💡If you notice unexpected changes, the audit log is the fastest way to identify what was changed, when, and by whom.

Account settings & password

1
From the dashboard, click Account Settings.
2
Update your first and last name, or change your password by entering the new password and confirming it.
3
Click Save. Changes take effect immediately.
🔒Team member passwords can only be reset by the account owner from Dashboard → Team Members → Edit. Team members cannot use the Forgot Password flow.
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Plans & Billing

⏱ 2 min read

Trial period

Every new account starts with a 14-day free trial — no credit card required. You get full access to every feature across all tiers. At 7 days remaining, a banner appears on your dashboard. When the trial ends, workspaces go read-only until you subscribe. Your data is preserved.

Plan tiers

All plans include every feature — AI reply generation, live chatbot, digital guidebook, team members, audit log, templates, tones, and QR codes. Plans differ only in how many active locations you can manage.

PlanLocationsMonthlyYearly
Solo 1 location $7.95/mo $71.55/yr (save $23.85)
Duo Up to 2 locations $12.95/mo $116.55/yr (save $38.85)
Starter Up to 5 locations $17.95/mo $161.55/yr (save $53.85)
Growth Up to 15 locations $34.95/mo $314.55/yr (save $104.85)
Unlimited Unlimited locations $59.95/mo $539.55/yr (save $179.85)

Monthly vs yearly billing

Both billing cycles include the same features. Yearly billing saves approximately 25% compared to paying month-to-month. You can choose your billing cycle when upgrading from the dashboard.

Upgrading your plan

1
From your dashboard, click Upgrade Plan in the subscription banner, or go directly to messaiging.com/upgrade.
2
Select Monthly or Yearly billing using the toggle at the top of the pricing page.
3
Choose your plan tier and click the subscribe button. You'll be taken to a secure Stripe checkout.
💡When you try to add a location beyond your current limit, messAIging automatically takes you to the upgrade page with the correct tier pre-selected and highlighted.

What happens when I reach my location limit?

The + Add Location button is replaced with an upgrade prompt. Your existing locations continue working normally. Upgrade to a higher tier and the button becomes available again immediately.

Cancellation & data

You can cancel anytime. Your workspaces go read-only at the end of your billing period — no data is deleted. If you resubscribe later, everything picks up exactly where you left off.

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FAQ & Support

⏱ 2 min read

Can't find what you're looking for? Search below or ask the AI assistant in the corner.

🔍
✦
Your trial gives you full access to every feature for 14 days — no credit card required. At day 7 a reminder banner appears on your dashboard. When the trial ends your workspaces go read-only until you subscribe. Your data is never deleted.
All plans include AI reply generation, live AI chatbot on your guidebook, digital guidebook, info sections and policies, team member access, 30-day audit log, templates, tones, signatures, QR code sharing, and cross-location promotion. Plans differ only in the number of active locations you can manage.
messAIging is industry-agnostic. It's currently used by short-term rental hosts, boutique hotels, healthcare clinics, law firms, restaurants, salons, fitness studios, property managers, and more. Any business that receives repetitive inquiries and wants to share information with customers can benefit.
No. Your guidebook lives at a public URL (e.g. messaiging.com/your-business) that anyone can open in any browser — no login, no app, no account required. It's mobile-optimized and loads instantly.
The AI reads your Info Sections and any custom instructions you set in Admin → AI Chatbot. The more detail you add to your sections, the more accurate and specific the AI's replies and chatbot answers become. No separate AI training is needed — your content is the knowledge base.
Go to Dashboard → Team Members → Add Team Member. Enter their name, email, and a temporary password. They receive a welcome email with login instructions. Team members can use the Workspace and Admin panel for all active locations but cannot add, pause, or delete locations, manage other team members, or view the audit log. Only account owners can do those things.
The audit log is a 30-day rolling history of every action taken by you and your team — logins, admin saves, reply generations, location changes, and more. It's available only to account owners from Dashboard → Audit Log. You can filter by team member, location, date range, or action type.
All locations appear as cards on your dashboard. Each has its own Workspace, Admin panel, guidebook URL, and AI brain. Switch between them from the dashboard or the top navigation. The number of active locations available depends on your plan tier — upgrade anytime to add more.
Every plan includes every feature. Tiers differ only in location limits. See Plans & Billing (Section 6) for the current tier table with pricing. You can change your tier at any time from the Upgrade page.
Yes — cancel anytime with no penalty. Your workspaces go read-only at the end of your billing period, but your data is never deleted. Resubscribe at any time to restore full access exactly where you left off.
Yes. Go to Admin → Brand & Identity and edit the Workspace Slug field. Be aware that changing it updates the public guidebook URL and any QR codes you've already shared will stop working — you'll need to reprint them. Your team members' bookmarks and the chatbot endpoint also update automatically.
messAIging is a mobile-first web app — no download required. It works in any modern browser on any device: Chrome, Safari, Firefox, and Edge on iOS, Android, Mac, and Windows. Your public guidebook also works on all browsers without any login.
Account owners can use the Forgot Password link on the login page to receive a reset email. Team members cannot use this flow — their password must be reset by the account owner from Dashboard → Team Members → Edit.

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Contact Support

Have a question not covered above? Send us a message and we'll get back to you within 1–2 business days.

🔒 Support tickets are available to account owners. Sign in as an owner to submit a request.
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